Contact
Reach out via Live Chat or email support@sunhauk.com
our commitment to you
Sunhauk Quality Guarantee
If it's not right, we make it right.
Every pair is inspected before it leaves our facility. If your sunglasses arrive damaged or defective, we'll replace them — at no cost to you.
Submit within 14 days of delivery.
Inspected Before It Ships.
From frame alignment and hinge tension to lens clarity and finish inspection, each pair is reviewed to meet our performance and durability standards.
Frame alignment inspection
Hinge tension test
Lens clarity verification
Final finish review
How It Works
Simple. Fast. Clear.
Share
Provide your order number and clear photos
Review
Our team reviews within 24 hours
Replace
If approved, your replacement ships within 24 hours
No fees. No complicated process.
What's Covered
If your order arrives:
- Damaged during transit
- With a manufacturing defect
- Incomplete or missing components
- Not meeting our quality standards
Requests must be submitted within 14 days of delivery.
Details
- Applies to items damaged or defective upon arrival
- Must be submitted within 14 days of delivery
- Coverage applies to purchases made directly from Sunhauk.com
- All claims are subject to review and approval
The Quality Guarantee exists for one reason:Your order should arrive exactly as expected.
We Stand Behind Every Pair.
If something isn't right, we'll take care of it — quickly and fairly.