Refund policy
Returns & Refund Policy
We want you to love your sunglasses. If you don’t, we make returns simple.
30-Day Return Window
You have 30 days from the order date to request a return or exchange.
To be eligible:
- Items must be unused, in original condition
- Must include original packaging
- Must include all items from the order (see promotions below)
- Proof of purchase may be required
Returns must be submitted through our returns portal. Do not send items back without authorization.
Refund Processing
- Returns are inspected within 24–48 hours after delivery
- Once approved, refunds are issued to your original payment method
- Funds typically appear within 3–5 business days, depending on your bank
Promotions & Bundles (Strict Policy)
Buy 1 Get 2 Free (B1G2)
- All 3 pairs must be returned together for a refund
- Partial returns are not accepted
- If any item is missing:
- You must return the remaining item(s) at your own cost
- Refund will only be processed once all items are received
- Prescription and custom lens are not eligible for the Buy 1 Get 2 Free promotion.
Free Gifts (Mystery Pairs, Accessories, etc.)
If your order included any free or promotional items, they must be returned to receive a full refund.
If not returned:
- Your refund will be reduced by the full retail value of the item(s)
This includes (but is not limited to):
- Free mystery pairs
- Mystery gifts
- Leather sleeves
- Accessories or promotional add-ons
Incorrect or Extra Items Sent Back
If you accidentally send back an item that was not part of the return:
- We can ship it back to you for $6.95
- If no request is made, items will be discarded after 14 days
Exchanges
- Exchanges are available within 30 days of the order date
- U.S. customers receive one free exchange label per order
- Exchanges are processed within 24–48 hours after inspection
Prescription Orders (Final Sale)
Prescription lenses are custom-made and are final sale.
They are not eligible for refunds or returns, and not eligible for the Buy 1 Get 2 Free promotion.
If there is an issue due to our error (including manufacturing defect or incorrect prescription fulfillment):
- We will remake and replace your order at no cost
- Our team will work with you directly to resolve the issue quickly
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 14 days of delivery
- Include photos and your order number
We will review and provide a replacement at no cost if approved.
Non-Returnable Items
- Gift cards: Digital or physical gift cards
- Custom Eyewear: All Prescription, Bifocal, Reader, and custom-made Blue Light blocking lenses.
- Final sale items: Any items marked as "Final Sale" on the product page at the time of purchase.
Refund Exceptions
Refunds may be reduced or denied if:
- Items are used, damaged, or missing components not due to our error
- Items are returned after the 30-day window
Shipping Costs (Returns)
- U.S. returns: Free (one label per order)
- International returns: Customer is responsible for return shipping
- Shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
If still unresolved, contact: support@sunhauk.com
