Shipping policy

Shipping & Delivery

Fast processing. Reliable delivery. Full transparency.

All orders are shipped from our U.S. fulfillment facility using trusted carriers to ensure secure and timely delivery.

Order Processing

  • Most orders ship same day
  • Orders may take up to 24–48 hours to process during peak periods
  • Cutoff time: 2:00 PM EST
  • Orders placed after 2:00 PM EST ship the next business day
  • Orders placed on weekends or holidays ship the next business day
  • Every order is packed and quality-checked before shipment

U.S. Shipping

Free Shipping

  • Free on all orders over $40
  • Estimated delivery: 3–6 business days

Expedited Shipping

  • Available at checkout
  • Estimated delivery: 1–3 business days

Next Day Delivery

  • Available at checkout
  • Signature may be required

International Shipping

  • We ship worldwide
  • Estimated delivery: 10–12 business days (most orders)
  • Shipping rates are calculated at checkout
  • Customers are responsible for any customs duties, taxes, or import fees

Carriers

We use a combination of trusted carriers to ensure fast and reliable delivery:

  • DHL (primary international and domestic carrier)
  • USPS (last-mile delivery and domestic shipments)
  • UPS (select shipments)

Tracking

  • All orders include full tracking
  • Tracking details are automatically sent via email within 24–48 hours after shipment

Prescription Orders

Prescription lenses are custom-made specifically for you.

  • Processing begins once a valid prescription is received and verified
  • Production time: 10–12 business days
  • After production, orders are shipped and delivery times vary based on destination (U.S. and international)

Total delivery time for prescription orders will be longer than standard orders due to the custom manufacturing process.

Split Shipments

Some orders may ship separately.

  • Orders containing prescription and non-prescription items may be split
  • You will receive separate tracking numbers for each shipment

Address Accuracy

Please ensure your shipping address is complete and correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses
  • If a package is returned to us due to an address issue, additional shipping fees may apply to reship

Delivery Issues & Lost Packages

If your package is delayed, lost, or marked as delivered but not received:

  • Contact our support team and we will open an investigation with the carrier
  • We will work with you to resolve the issue as quickly as possible

Delivery Time Disclaimer

Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or high-volume periods.