30 Days
Decide at your pace
RETURNS & EXCHANGES
Try Them at Home. 30 Days to Decide.
Wear them. Style them. Take them outside. If you don’t absolutely love them, return them for a full refund within 30 days.
No pressure. No stress. Just easy decisions.
Start a Return
How It Works
30-Day Free U.S. Returns
Because choosing the right pair should feel effortless.
Free U.S. Returns
Prepaid label included
Fast Refunds
24–48 hour processing
Easy Exchanges
Switch styles seamlessly
Returning is Simple.
Three easy steps.
Submit
Start in seconds
Pack
Use your original packaging
Ship
Drop off & relax
Refund or exchange processed within 24–48 hours after inspection.
Shipping & Returns by Region
U.S. Orders
- Free returns within 30 days
- Free exchanges within 30 days
- Prepaid label provided via email
- Refunds processed within 24–48 hours
- One free return/exchange label per order
International Orders
- 30-day return window
- Customer covers return shipping
- Customs, duties, and import fees are non-refundable
- Exchanges processed within 24–48 hours after receipt
Want a Different Style?
Exchange for any in-stock pair of equal value. Upgrade anytime by paying the difference.
- One free exchange shipping label per U.S. order
- Lower-value exchanges do not receive partial refunds
- Promotional and complimentary items are not eligible
Promotions & Special Items
- Mystery Pairs are Final Sales and non-returnable
- Buy 1 Get 2 Free orders must be returned together
- Complimentary or gifted items must be included in return
Custom Prescription Orders
Prescription Lenses
Prescription lenses are custom-crafted specifically for you and are not eligible for refunds. Because they are made to your individual prescription, they cannot be resold or reused.
If there's an issue with your prescription order, please contact our support team — we're committed to helping resolve any errors or concerns.
Refunds are issued within specific time
Refund Timing
Refunds are issued to your original payment method within 24–48 hours after your returned item is received and inspected.
Your financial institution may require additional time to post funds.