Exchange Policy
U.S. Exchanges: All exchanges are free within 30 days of purchase. The exchange window begins on the purchase date. You may exchange your shades for any in-stock pair of equal value, or pay the difference if selecting a higher-priced pair. If the replacement pair is of lower value, no partial refund or credit will be issued. Free or promotional items (including Mystery Pairs, complimentary or bonus pairs) are not eligible for exchange. Requests must be submitted through our Returns & Exchanges Portal, and exchanges are typically processed within 24–48 hours after we receive your package. Only one free exchange shipping label is provided per order—any additional exchanges for the same order will require you to cover shipping.
International Exchanges: The same 30-day policy applies, but international customers are responsible for return shipping costs. Once we receive your package, exchanges are processed within 24–48 hours, and your replacement shades will ship immediately after. Shipping fees and customs duties/taxes are not reimbursed. You will receive an email confirmation with tracking once your new shades ship.